Wholesale Terms & Conditions
Privacy
We respect your privacy! We (The Madden Corporation DBA Welcome to the Islands and DBA Our Island Heritage) will not sell your personal information to any third party.
Any and all information collected on this site will be kept strictly confidential and will not be sold, rented, disclosed, or loaned unless required by law. We use the information we collect for our own marketing purposes. We send occasional e-mail updates with information about new products & promotions.
Pricing
All prices listed on this website are listed in U.S. dollars. Prices are subject to change without notice based on changes in cost such as tariffs, HTS modifications and other internal variables. You must publicize our regular retail prices or higher (not lower), as published in our web site OurIslandHeritage.com.
Promotions and Specials apply only to accounts in good credit standing!
Freight caps, offers and promotions do not apply to displays and fixtures. Freight will be charged on all orders of displays and fixtures.
Online retail website promotions are not applicable to wholesale accounts, and are not available in retail stores.
Hawaii GE Tax
Hawaii GE tax will be applied to all shipments within Hawaii. A Hawaii resale certificate must be submitted and on file in order to receive the 0.5% (resale) GE tax rate. If a resale certificate is not provided, or if the products are not intended for resale, the Hawaii Retail GE tax rate will be applied to orders. Hawaii GE tax will be applied to all invoice items including shipping.
Out of State shipments do not incur Hawaii GE tax.
Hawaii non-profit or government agencies must file a tax exemption form G-6 in order to waive GE taxes.
Domestic Accounts
A wholesale application must be completed for all accounts. If credit is approved, terms are Net 30 days from date of invoice. No discount is offered for early payment.
All new credit accounts are required to have:
– completed wholesale application;
– billing address of the company;
– email address for invoices;
– contact information for the Chief Financial Officer;
– contact information for Accounts Payable;
– Hawaii resale certificate.
International Accounts
Wholesale price discounts are available to international accounts, however The Madden Corporation does not offer credit terms on International orders. International orders are defined as shipments outside the 50 U.S. states.
Process to Grant Credit Terms
Requests for credit terms require an application to be completed to verify credit-worthiness.
We may utilize Dun & Bradstreet to obtain credit scores for Companies applying for terms. Dun & Bradstreet provides access to business credit information on credit-active businesses in the United States securely.
* All first orders must be Pre-Paid, no exceptions. *
Minimum Order Requirements
The minimum order requirement for new and existing accounts is $300 net (wholesale cost of goods ordered). The minimum reorder requirement is $300 net (wholesale cost of goods ordered).
All products must be ordered in minimum quantities, where listed. All orders will be rounded to the nearest minimum quantity. Please account for this when placing your order, otherwise there may be a delay in processing your order.
Any of our products a retailer advertises or lists on a website must be held in the retailer’s inventory. This applies to in-store advertising as well. Pre-selling is not allowed, as we cannot guarantee the availability of any item(s).
If an item in a display package or assortment is not available, we will substitute that particular item with one comparable by design so as not to hold up the order.
- Shortages must be reported within 10 days.
- Damages must be reported within 30 days (with photos).
Payment Terms
We accept checks and credit cards, including Visa, MasterCard, and Discover as payment for goods. Full payment will be taken out at time of purchase.
Opening (first) order must be paid by credit card. This remains in effect until credit references and bank information are approved for Net-30 terms.
Please note that payments toward a term balance made by credit card will incur a 3% service charge. Term payments made by check or wire transfer will not incur a fee.
The first order for all new accounts must be paid in full, otherwise no other orders will be released for shipment.
Check payments can be payable and mailed to:
Welcome to the Islands
(or The Madden Corporation)
94-800 Ukee St, #301
Waipahu, HI 96797
Shipping Terms
F.O.B. Mililani, Hawaii. Normal shipping method is Fedex or USPS unless otherwise specified by customer. Oversized items will be shipped by common carrier. Oversized items are not eligible for shipping promotions.
Shipping Rates:
- Hawaii – order value + 5%
- Mainland – order value + 15%
- International – CALL
Shipment is usually within 1-3 business days from receipt of order on accounts with established credit or credit card orders (may be longer during peak seasons).
Backorders
Backorders shipping within 3 weeks of the original order date will ship as the majority of backordered product becomes available. Shipping charges on backorders will mirror the original order freight method.
Backorders below $300.00 or older than 30 days will be automatically canceled unless customer specifies otherwise. Backorders are subject to same shipping charges as original order.
Returns & Exchanges
The Madden Corporation brands offer returns for most items within 48 hours of receipt of shipment. Most items sold through WelcometotheIslands.com (wholesale), OurIslandHeritage.com or ArcticCircleUsa.com follow general returns policies, but some products have different policies or requirements associated with them.
If you are returning items for exchange or refund, please note that all shipping charges will be the responsibility of the customer (this is you). All shipping charges are non-refundable, unless the return / exchange is due to an error by us or a defective product.
Detailed return or exchange policies are provided on each web site. Or if you received a damaged item, please contact us immediately at Customersvc@WelcomeToTheIslands.com or call our dedicated customer service team at 1-800-468-2800 (M-F, 8am-5pm HST). This includes defective merchandise or items damaged during shipping. Note that photos or proof of damage may be required to start a return.