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Shipping Information 

The Madden Corporation, DBA Island Heritage, (Welcome to The Islands) is committed to the health and well-being of our team members, partners, and loyal customers during these unprecedented times, as everyone faces new challenges and adapts to the situation we are facing as a society. 

Thank you in advance—not only for your loyalty to The Madden Corporation (Welcome to The Islands), but for your patience! 

Please know that at The Madden Corporation (Welcome to The Islands), we are taking all the CDC-recommended steps in our corporate office and distribution facilities. These include the reduced number of employees working as we continue to practice social distancing, and other best practices to help protect and support our teams and you, our valued customers. Our teams are working to ship the top-quality The Madden Corporation (Welcome to The Islands) line of products to you, our customers as quickly as possible.

The staff at The Madden Corporation (Welcome to The Islands) are with you and your family and hope that our products offer you some comfort and support as we take on this challenge together. We hope you are weathering this critical time safely. Please know we appreciate you choosing to shop with Welcome to the Islands. We hope you are weathering this critical time safely. Please know we appreciate you choosing to shop with Welcome to the Islands. 


Customer Service Department 

Our Customer Service Department is open, Hawaii Standard Time (HST) 8:30AM - 4:30PM Monday through Friday.  We are closed Saturdays and Sundays.  If you leave a voice message during the weekend, you will receive a response the following business day. 


Our customer service and shipping departments will be closed: 

2024

2025

** To insure on-time deliveries for Christmas, please place your orders by 12/15/2024 5PM HST **

All inquiries and orders received these days will be processed on the next business day. 


Perfumes & Colognes

Due to Federal air safety regulations, perfumes and colognes cannot be sent through USPS mail. All perfume and cologne orders will be shipped via FedEx and requires a signature for delivery. 

A customer service agent will contact you if your order cannot be filled. At this time, these products are unable to be shipped to any address outside the United States. 


Calendars 

Please refer to the 'Calendars' Category


Shipping 

Hawaii Islands & U.S. Continental Rates:

$0 - $30 = $20.00

$30.01 - $55 = $35.00

$75.01 - $100.00 = $40.00

$100.01+ = Free Shipping (Ship to only one address) 


Shipping charges are based on net sales after any discount(s) applied. 

 

Express Shipping for Hawaii Islands & U.S. Continental Rates:

Up to $55.00 = $30.00

$55.01 - $125.00 = $50.00

$125.01+ = 25% of invoice total (Ship to only one address)


Orders Ship Within 3-5 Days 

Most orders shipped out of the Honolulu Warehouse within 48 business hours following the receipt of the order (Monday-Friday prior to 2:00PM EST). Orders received after 2:00PM, or those received over the weekend, or on a holiday will be shipped within 48 hours of the next business day. Orders are shipped via UPS, FedEx and the US Postal Service. (Please consider the restrictions mentioned above under shipping information.) 


When Will My Order Arrive? 

(Please consider the restrictions mentioned above under shipping information.)

Most orders shipped via Standard Shipping will arrive within 4-14 business days. Orders shipped via 2nd Day Air will arrive within 2 business days from the ship date.

How do I Track my Order? Orders may be tracked by logging into your account. Customers will be notified that the tracking number has been posted via an order status email. 


APO/FPO/DPO Shipping 

(Please consider the restrictions mentioned above under shipping information.)

We will gladly ship to a APO, FPO, and DPO addresses. These orders will be shipped via USPS.

Note: We are currently unable to ship Perfumes and Colognes to any address outside the United States. 


International Shipping 

(Please consider the restrictions mentioned above under shipping information.)

Due to COVID-19 restrictions, carriers are having a hard time fulfilling shipping requests to customers due to travel bans or no available air traffic.  You may experience delays due to these issues so please allow 2 weeks for orders to be shipped during this extraordinary time.

International packages will be shipped via UPS, FedEx or USPS. Most International Packages are taking anywhere from 15 additional days up to a month to deliver due to carrier issues.  This is out of The Madden Corporations hands once it leaves the Continental U.S.; we are no longer able to track the packages.  Please plan accordingly when you place your order. Customs and duties are not included in the international shipping fee. Customs and duties are the responsibility of the customer and will be collected at the time of delivery. Any package refused or sent back to us will be refunded the balance once all customs, taxes and shipping charges have been paid by the customer. Additional shipping charges may apply based on weight and size of package; this includes Australia and New Zealand. You will be notified if additional shipping costs are due prior to shipment. Please call 800-468-2800 or email CustomerSvc@welcometotheislands.com for more information. 

Note: We are currently unable to ship Perfumes and Colognes to any address outside the United States.

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